Refund policy

Return & Refund Policy

Thank you for shopping with us! We take pride in providing safe, premium-quality products for your little ones. If you or your gift recipient are not completely satisfied with a purchase, we are here to help.

1. 14-Day Return Window

We accept returns on eligible items within 14 days of the delivery date.

  • Gift Returns: Items received as gifts are eligible for return within 65 days of delivery for store credit or product exchange.

2. Item Condition Requirements

Because our products are designed for babies, safety, hygiene, and health standards are our highest priorities.

  • Feeding & Oral Care Items (Bottles, Nipples, Teethers, & Pacifiers):

    • Must be unopened, unused, and in their original factory-sealed packaging.

    • Non-returnable once opened: Due to safety, sanitary, and health regulations, any bottle, nipple, or teether that has been removed from its original sealed box/blister pack, sanitized, washed, or used is strictly non-returnable.

  • Textiles & Clothing (Burp Cloths, Bibs, Swaddles, Apparel, Blankets):

    • Must be unwashed, unused, and in their original packaging with all tags attached.

    • Non-returnable once washed or used: Any textile item that has been washed, worn, or shows signs of liquid exposure or odor cannot be returned or refunded.

  • Baby Gear & Hardware:

    • Must be returned complete with all original parts, user manuals, accessories, and undamaged manufacturer packaging.

3. Non-Returnable Items

The following items are Final Sale and cannot be returned or exchanged unless defective:

  • Opened feeding, teething, or nursing products (bottles, nipples, teethers, breast pumps/accessories)

  • Personalized or custom-engraved/embroidered products

  • Gift cards

  • Items marked as "Final Sale" or "Clearance" at the time of purchase

  • Products that have been washed, worn, or used

4. Damaged, Defective, or Incorrect Items

We inspect every order before shipping, but if your item arrives damaged, defective, or incorrect:

  1. Contact us at bellamyscloset@outlook.com within 7 days of delivery.

  2. Include your order number, a brief description of the issue, and clear photos of the defect or damage.

  3. We will provide a pre-paid return shipping label and issue a full refund or immediate free replacement.

5. How to Initiate a Return

  1. Submit a Request: Email bellamyscloset@outlook.com with your Order Number and the item(s) you wish to return.

  2. Receive Authorization: Once approved, we will send you return instructions and the return address. Please do not send items back without contacting us first.

  3. Ship the Item: Package the item securely in its original packaging. Unless the item arrived defective or damaged, customers are responsible for return shipping costs. We recommend using a trackable shipping service.

6. Refunds & Processing

  • Inspection: Once your return is received and inspected by our warehouse team, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed back to your original payment method within 5 to 10 business days. (Please note that your bank or credit card company may require additional processing time).

  • Shipping Fees: Original shipping charges are non-refundable (except in cases of damaged or defective items).

Contact Us

If you have any questions about our Return Policy, please reach out to us at:

  • Email: bellamyscloset@outlook.com.

  • Please allow 24-48 hrs for a response upon initial email request. If more than 15 business days have passed since we’ve approved your return, please contact us at bellamyscloset@outlook.com.